industry Resources

- FCA Publication: Price and Value Outcome: Good and Poor Practice update - September 2024
- FCA Webinar - Consumer Duty: One Year on - July 2024
- FCA - Consumer Duty – information for firms - Updated June 2024
- FCA - Insurance multi-firm review of outcomes monitoring under the Consumer Duty - June 2024
- FCA - Dear CEO letter (Consumer Investments: Closed Products and Services) - May 2024
- FCA - Chief Executive’s Speech (Investing In Outcomes) - March 2024
- FCA – Sheldon Mill’s speech (Consumer Duty: Six Months On) - February 2024
- FCA - Consumer Duty firm survey (Autumn 2023 Findings) - February 2024
- FCA - Consumer Duty (Good practice and Areas For Improvement) - February 2024
- FCA Webinar - Consumer Duty: The Next Steps - December 2023
- FCA - Dear CEO letter for wealth management and stockbroking firms - November 2023
- FCA Podcast - Explaining Consumer Duty outcomes monitoring - June 2023
- FCA - Financial Lives Survey (Key Findings) - July 2023
- FCA - Consumer Duty survey report (Wave 1 Quantitative Research) - May 2023
- FCA - Dear CEO letter (Consumer Investment Strategy) - January 2023
- FCA Podcast - Price and Value Outcome - January 2023
- FCA Podcast – Products and Services Outcome - January 2023
- FCA Podcast – Consumer Understanding Outcome - January 2023
- FCA Podcast - Consumer Support Outcome - January 2023
- FCA - Dear CEO letter (Financial Advisers and Intermediaries) - December 2022
- FCA - Consumer Duty Policy Statement - July 2022
- FCA - Consumer Duty Finalised Guidance FG 22-5 - July 2022
- FCA - A new Consumer Duty (feedback and further consultation) CP 21-36 - December 2021
- FCA - A new Consumer Duty CP 21-13 - May 2021





- Citywire - Consumer duty debate: The FCA’s ‘tricky’ fee-setting dilemma (30/01/23)
- Citywire - Consumer duty debate: An ‘absolute nightmare’ for small firms (31/01/24)
- Citywire - Consumer duty debate: ‘45 minutes on the phone isn’t value for money’ (07/02/24)
- Citywire - Consumer duty debate: The ‘outrageously poor’ area missed by FCA (07/02/24)