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FINANCIAL SERVICES COMPENSATION SCHEME

The Financial Services Compensation Scheme (FSCS) is the UK’s statutory compensation scheme for customers of UK-authorised financial services firms. The FSCS can step in to pay compensation if a firm is unable, or likely to be unable, to pay claims against it. The rules of the FSCS are made by the Financial Conduct Authority (FCA) and contained in its handbook. The FSCS is funded by levies on firms authorised by the Prudential Regulation Authority (PRA) and the FCA.

The FSCS plays a vital role in UK retail financial services. It ensures that consumers can confidently participate in financial services, knowing that malpractice or fraudulent behaviour will not put their long-term savings and investments at risk, even if the firm in question stops trading. The existence of a compensation scheme that can meet its responsibilities is fundamental in ensuring that the UK can build a culture of saving and investment.

However, funding the FSCS levy represents a significant financial cost and barrier to growth for firms. This is because, by its nature, it is an uncontrolled cost and penalises well-run firms for the failures of others. PIMFA, therefore, continues to advocate for the principle of ‘polluter pays’ to help address the moral hazard that provides for well-run firms to fund the misdeeds of others.

In this regard, FCA fines should be increasingly used to subsidise the FSCS levy rather than being directed towards the Exchequer, which would represent a much fairer system and genuinely represent a polluter pays model. This is the fairest way to ensure consumers get the protection that they need whilst lifting a considerable burden on firms.

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Financial Ombudsman Service consultation: Plans and budget 2026/27

The Financial Ombudsman Service (FOS) has published a consultation on proposed plans and budget for 2026/27. 

The proposals include:

  • Raising the case fee to £680 and the compulsory levy to £86m.
  • Professional representative charges would increase to £260, with the credit for cases decided in favour of the complainant increasing to £180.

The consultation states that FOS is working closely with the Financial Conduct Authority (FCA) and HM Treasury (HMT) to deliver a series of reforms to the redress system (intended to take place over the next two financial years) to help firms identify and resolve issues before complaints escalate and to enable consistency and predictability for businesses and consumers.

The deadline for responses is 21 January 2026.

Members with any views or comments are asked to contact Simon Harrington.

Read the consultation here.

PIMFA Compliance Conference 2025

Andy Wright, Ombudsman Leader, FOS with PIMFA’s Alex Roberts, Head of Regulatory Policy and Compliance.

FCA consultation CP 25/33: Regulatory fees and levies – policy proposals for 2026/27

The FCA has published consultation paper CP 25/33 on proposed changes to regulatory fees and levies, including:

  • Proposed changes to the FEES Manual (including FEES 5 (Financial Ombudsman Service)) and FEES 6 (Financial Services Compensation Scheme (FSCS))
  • Fees policy updates
  • Joint consultation with the Prudential Regulation Authority (PRA) to amend invoice due dates for firms which pay £50,000 or more in FCA and/or PRA fees in a year
  • Proposals on targeted support

The FCA seeks feedback on targeted support proposals by 9 January 2026.

The deadline for comments on all other proposals is 16 January 2026.

Read the proposals here.

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