PIMFA
industry Resources
- FCA Consumer Support Outcome: good practices and areas for improvement - March 2025
- FCA Complaints and root cause analysis: good practice and areas for improvement - November 2024
- FCA Consumer Duty Board Reports: good practice and areas for improvement - November 2024
- FCA Price and Value Outcome: Good and Poor Practice update - September 2024
- FCA Webinar - Consumer Duty: One Year on - July 2024
- FCA Consumer Duty – information for firms - Updated June 2024
- FCA Insurance multi-firm review of outcomes monitoring under the Consumer Duty - June 2024
- FCA Dear CEO letter: Implementing the Consumer Duty for closed products and services by 31 July 2024 - May 2024
- FCA Chief Executive’s Speech (Investing In Outcomes) - March 2024
- FCA Sheldon Mill’s speech (Consumer Duty: Six Months On) - February 2024
- FCA Consumer Duty firm survey (Autumn 2023 Findings) - February 2024
- FCA - Consumer Duty implementation: good practice and areas for improvement - February 2024
- FCA Webinar - Consumer Duty: The Next Steps - December 2023
- FCA Dear CEO letter: wealth management and stockbroking firms - November 2023
- FCA Financial Lives Survey (Key Findings) - July 2023
- FCA Podcast - Explaining Consumer Duty outcomes monitoring - June 2023
- FCA Consumer Duty: Findings from our review of fair value frameworks - May 2023
- FCA Financial Lives January 2023: Consumer experience of the rising cost of living - May 2023
- FCA Consumer Duty survey report (Wave 1 Quantitative Research) - May 2023
- FCA Call of Duty: How putting customers front and centre will help industry innovate (speech) - February 2023
- FCA Dear CEO: Implementing the Consumer Duty in the Consumer Investments sector - January 2023
- FCA Podcast - Price and Value Outcome - January 2023
- FCA Podcast – Products and Services Outcome - January 2023
- FCA Podcast – Consumer Understanding Outcome - January 2023
- FCA Podcast - Consumer Support Outcome - January 2023
- FCA Dear CEO letter (Financial Advisers and Intermediaries) - December 2022
- FCA Consumer Duty Policy Statement - July 2022
- FCA Guidance for firms on the Consumer Duty (FG22/5) - July 2022
- FCA A new Consumer Duty (feedback and further consultation) CP 21-36 - December 2021
- FCA A new Consumer Duty CP 21-13 - May 2021
- Citywire - Consumer duty debate: The FCA’s ‘tricky’ fee-setting dilemma (30/01/23)
- Citywire - Consumer duty debate: An ‘absolute nightmare’ for small firms (31/01/24)
- Citywire - Consumer duty debate: ‘45 minutes on the phone isn’t value for money’ (07/02/24)
- Citywire - Consumer duty debate: The ‘outrageously poor’ area missed by FCA (07/02/24)
