PIMFA
Resources
- PIMFA LINKS
- CHARITIES
- INDUSTRY LINKS
- ABI Guide - Addressing customer vulnerability (2017)
- Altus Whitepaper - A Vulnerability Travelcard for the Financial Services Industry
- Alzheimer’s’ Society - Dementia-friendly financial services
- Amplified Global – Intelligibility and readability of communications
- BSI: requirements for identifying and responding to consumer vulnerability
- Comentis – Vulnerability Support Framework
- Compliancy Services - Consumer Duty and Vulnerable Customers (January 2023)
- Fair Design and The Money Advice Trust - Inclusive Design in Essential Services
- Fairer Finance – Readability score
- FCA - Areas of focus for firms implementing the Consumer Duty (January 2023)
- FCA - Ensuring the fair treatment of customers in vulnerable circumstances (June 2022)
- FCA - Ensuring the fair treatment of customers in vulnerable circumstances (June 2022)
Some of the relevant areas of data protection requirements are set out in Appendix 1
Chapter 5 sets out information on the recording of vulnerable customer information/ helping firms meet GDPR requirements.
- FCA - Treating Customers Fairly webinar (May 2021)
- Financial Ombudsman - Complaints involving economic and domestic abuse (December 2023)
- Financial Vulnerability Taskforce - A practical guide for financial advisers supporting bereaved clients and their families
- Financial Vulnerability Taskforce - Advising and supporting clients going through a divorce
- Financial Vulnerability Taskforce - Clients experiencing sudden wealth (a guide for professional advisers)
- INDUSTRY LINKS
- HM Government - Meeting the Needs of Vulnerable Clients (April 2017)
- Information Commissioner’s Office - A guide to lawful basis
- Information Commissioner’s Office - Consent
- Information Commissioner’s Office - Data sharing: a code of practice (May 2021)
- Information Commissioner’s Office - How do we apply legitimate interests in practice?
- Just – Vulnerable Customer Policy checklist
- Just – Client well-being questionnaire
- Just – Client Support Pack
- Just - Vulnerability in Retirement
- LV=Adviser – Vulnerable Customer Guide
- Mind - The link between money and mental health
- Money Advice Trust - Vulnerability public training session
- Money Advice Trust - Vulnerability resources
- Money Advice Trust and Capital One - Vulnerability Inclusion Handbook
- Money Advice Trust and Money Advice Liaison Group - Vulnerability, GDPR, and disclosure Technical Guide 1
- Money Advice Trust and Money Advice Liaison Group - Vulnerability, GDPR, and disclosure Technical Guide 2
- Money Advice Trust and Money Advice Liaison Group - Vulnerability, GDPR, and disclosure Technical Guide 3
- Money Advice Trust and Money Advice Liaison Group - Vulnerability: meeting expectations and achieving outcomes
- Money Advice Trust Designing data-sharing - what matters for vulnerability and disability? (December 2023)
- Money Advice Trust Invisible designs - FCA warns firms about its expectations on vulnerability (June 2022)
- Money Advice Trust - Disclosure Guidance
- Money And Mental Health - Best Practice Disclosure Guide
- Money And Mental Health - Guide One Disclosure environments
- Money And Mental Health - Guide Two Disclosure experiences
- Money And Mental Health - Guide Three Recording disclosure
- Money And Mental Health - The link between money and mental health factsheet
- Money and Mental Health presentation (May 2023)
- OFCOM - Treating vulnerable customers fairly (September 2022)
- Office of the Public Guardian - Property and Financial Affairs Guidance (March 2013)
- Office of the Public Guardian - revised guidance for new LPAs: (March 2022)
See LP12 – section 7
