industry Resources
- FCA - Consumer Duty implementation: good practice and areas for improvement
- FCA - Consumer Duty Webinar: The next steps
- FCA - Dear CEO letter for wealth management and stockbroking firms November 2023
- FCA - Financial Lives survey highlights importance of the FCA’s Consumer Duty July 2023
- FCA - Consumer duty policy statement PS 22-9
- FCA - Final non-Handbook Guidance for firms on the Consumer Duty FG22/5
- FCA - Main Consumer Duty Site
- FCA - Dear CEO letter Consumer Investment Strategy 30 January 2023
- FCA - Dear CEO Portfolio strategy letter for Financial Advisers and Intermediaries 2 December 2022
- FCA Webinar - Consumer Investment, Pensions, Asset Management firms
- FCA Podcast - What the Consumer Duty means for authorisation
- FCA podcast - Price and Value Outcome
- FCA podcast – Products and Services Outcome
- FCA podcast – Consumer Understanding Outcome
- FCA podcast - Consumer Support Outcome
- FCA Podcast - Explaining Consumer Duty outcomes monitoring
- FCA - What is the FCA doing to help consumers cope during the cost of living squeeze
- FCA - A new Consumer Duty CP 21-13
- FCA - A new consumer duty feedback and further consultation CP 21- 36
- FCA Survey Report - Consumer Duty: firm preparedness: Wave 1: quantitative research
- Citywire - Consumer duty debate: The FCA’s ‘tricky’ fee-setting dilemma (30/01/23)
- Citywire - Consumer duty debate: An ‘absolute nightmare’ for small firms (31/01/24)
- Citywire - Consumer duty debate: ‘45 minutes on the phone isn’t value for money’ (07/02/24)
- Citywire - Consumer duty debate: The ‘outrageously poor’ area missed by FCA (07/02/24)