Resources
- INDUSTRY LINKS
Chapter 5 sets out information on the recording of vulnerable customer information/ helping firms meet GDPR requirements.
Some of the relevant areas of data protection requirements are set out in Appendix 1
- FCA - Areas of focus for firms implementing the Consumer Duty (January 2023)
- FCA - Ensuring the fair treatment of customers in vulnerable circumstances (June 2022)
- Office of the Public Guardian - Property and Financial Affairs Guidance (March 2013)
- Office of the Public Guardian - revised guidance for new LPAs: (March 2022)
See LP12 – section 7
- ICO- Guide to data protection
- ICO - Data sharing: a code of practice
- Money And Mental Health - Best Practice Disclosure Guide
- Money And Mental Health - The link between money and mental health factsheet
- Money and Mental Health presentation (May 2023)
- Amplified Global – Intelligibility and readability of communications
- Mind - The link between money and mental health
- Compliancy Services - Consumer Duty and Vulnerable Customers (January 2023)