FINANCIAL SERVICES COMPENSATION SCHEME
The Financial Services Compensation Scheme (FSCS) is the UK’s statutory compensation scheme for customers of UK-authorised financial services firms. The FSCS can step in to pay compensation if a firm is unable, or likely to be unable, to pay claims against it. The rules of the FSCS are made by the Financial Conduct Authority (FCA) and contained in its handbook. The FSCS is funded by levies on firms authorised by the Prudential Regulation Authority (PRA) and the FCA.
The FSCS plays a vital role in UK retail financial services. It ensures that consumers can confidently participate in financial services, knowing that malpractice or fraudulent behaviour will not put their long-term savings and investments at risk, even if the firm in question stops trading. The existence of a compensation scheme that can meet its responsibilities is fundamental in ensuring that the UK can build a culture of saving and investment.
However, funding the FSCS levy represents a significant financial cost and barrier to growth for firms. This is because, by its nature, it is an uncontrolled cost and penalises well-run firms for the failures of others. PIMFA, therefore, continues to advocate for the principle of ‘polluter pays’ to help address the moral hazard that provides for well-run firms to fund the misdeeds of others.
In this regard, FCA fines should be increasingly used to subsidise the FSCS levy rather than being directed towards the Exchequer, which would represent a much fairer system and genuinely represent a polluter pays model. This is the fairest way to ensure consumers get the protection that they need whilst lifting a considerable burden on firms.
- PIMFA Thought Leadership
In the last 3 years PIMFA has conducted various research and though leadership exercises related to levies and the FSCS resulting in the publication of two key documents called ‘A rising tide raises all boats’ (a road map and insights paper). These reports explore the FSCS and its relationship with PIMFA members.
of respondents had reported an increase of PII premium of over 100% over the preceding 5 years
26%
of respondents reported that their current PII premiums contained restrictions.
E.G. previous DB transfers were not covered leaving the firm liable for claims
56%
Only 17% of respondents considered themselves very confident in their ability to secure terms which are affordable next year.
17%
The average cost of PII relative to FSCS premiums was 56%
56%
latest news
Financial Ombudsman Service (FOS) Policy Statement: Modernise the Redress System
The FOS has published a policy statement related to its ongoing reforms to Modernise the Redress System. This Policy Statement is separate to the package of measures currently being legislated for within the Financial Services and Markets Bill.
These reforms include:
- An amendment to its rules to provide greater clarity and confirmation that the Financial Ombudsman’s decisions are based on the standards applicable at the time of the act or omission complained about and will not be applied retrospectively
- New powers to dismiss complaints that are not appropriate for the Financial Ombudsman and may be better resolved – or are already being investigated – in other ways. These will come into effect on 1 October 2026
- A new registration stage to be rolled out next year to ensure that complaints referred to the service are within its scope and ready to be investigated before being allocated to a caseworker. This will also allow for a fairer funding model to avoid unnecessary case fees, better reflect costs where they arise in our process, and support earlier resolution of disputes
We expect the FOS to consult on case fees, having previously consulted on differentiated case fees, in the near future.
Should you have any questions or observations regarding the Modernising Redress programme, please contact Simon Harrington
Financial Ombudsman Service – Cases received in Q1 2026-27
The Financial Ombudsman Service (FOS) has advised it received 53,600 cases in Q1 2026/27, of which, professional representatives accounted for 1,800 cases (3% of the total caseload).
Read more details here
HMT: Financial Ombudsman Service Annual Report 2025-2026
The annual report and accounts for the Financial Ombudsman Service (2025-26) have been published by HMT, outlining progress made against its strategic aims in 2025/26.
Read the report here
Financial Services Compensation Scheme Annual Report and Accounts 2025-26
The Financial Services Compensation Scheme (FSCS) has published its annual report and accounts for 2025-26.
The FSCS highlights:
- Paying £267m in compensation to over 14,000 individual customers across deposit, insurance, advice and investment services
- Recovering more than £34m from the estates of failed firms
- Resolving close to 12,000 advice and investment claims
The FSCS has also published its 2025-26 class statements – these summarise the source of FSCS levies and how the funds were used.
PIMFA Compliance Conference 2025
Andy Wright, Ombudsman Leader, FOS with PIMFA’s Alex Roberts, Head of Regulatory Policy and Compliance.
PIMFA