FINANCIAL SERVICES COMPENSATION SCHEME
The Financial Services Compensation Scheme (FSCS) is the UK’s statutory compensation scheme for customers of UK-authorised financial services firms. The FSCS can step in to pay compensation if a firm is unable, or likely to be unable, to pay claims against it. The rules of the FSCS are made by the Financial Conduct Authority (FCA) and contained in its handbook. The FSCS is funded by levies on firms authorised by the Prudential Regulation Authority (PRA) and the FCA.
The FSCS plays a vital role in UK retail financial services. It ensures that consumers can confidently participate in financial services, knowing that malpractice or fraudulent behaviour will not put their long-term savings and investments at risk, even if the firm in question stops trading. The existence of a compensation scheme that can meet its responsibilities is fundamental in ensuring that the UK can build a culture of saving and investment.
However, funding the FSCS levy represents a significant financial cost and barrier to growth for firms. This is because, by its nature, it is an uncontrolled cost and penalises well-run firms for the failures of others. PIMFA, therefore, continues to advocate for the principle of ‘polluter pays’ to help address the moral hazard that provides for well-run firms to fund the misdeeds of others.
In this regard, FCA fines should be increasingly used to subsidise the FSCS levy rather than being directed towards the Exchequer, which would represent a much fairer system and genuinely represent a polluter pays model. This is the fairest way to ensure consumers get the protection that they need whilst lifting a considerable burden on firms.
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of respondents had reported an increase of PII premium of over 100% over the preceding 5 years
26%
of respondents reported that their current PII premiums contained restrictions.
E.G. previous DB transfers were not covered leaving the firm liable for claims
56%
Only 17% of respondents considered themselves very confident in their ability to secure terms which are affordable next year.
17%
The average cost of PII relative to FSCS premiums was 56%
56%
latest news
FOS Complaints Data
The Financial Ombudsman Service (FOS) has published its Q3 2025-26 Complaints Data, which includes:
- Complaint levels have reverted back to 2023/24 levels, where it received an average of 49,000 complaints per quarter. FOS received 47,300 new cases in Q3 2025/6, compared to 46,300 in Q2 2025/6 and 68,400 in Q3 2024/5.
- This follows both a substantial drop in complaints about motor finance commission, and the actions it took to ensure that complaints from professional representatives are better evidenced and more carefully considered, including introducing charging representatives to bring cases. FOS reports that it is now seeing significantly fewer cases from professional representatives, of which fewer are being withdrawn or abandoned, while more consumers are bringing complaints directly to it for free.
- The top five most complained about products continue to be current accounts, credit cards, hire purchase (motor), car/motorcycle insurance and electronic money accounts.
We expect FOS and FCA to publish next steps regarding its Modernising Redress programme shortly.
Please contact Simon Harrington to discuss further.
FCA CP26/2: Financial Services Compensation Scheme – Management Expenses Levy Limit 2026/27
The FCA has published a joint consultation with the Prudential Regulation Authority (PRA) – PRA CP1/26 and FCA CP26/2. The paper sets out proposals for the Management Expenses Levy Limit (MELL) for the Financial Services Compensation Scheme (FSCS) operating costs:
- MELL to be set at £113 million for 2026/27, consisting of a management expenses budget of £108 million and an unlevied reserve of £5 million.
- The proposed MELL would apply from Wednesday 1 April 2026, the start of the FSCS’ financial year, to Wednesday 31 March 2027.
The deadline for comments on the consultation paper is 10 February 2026.
Read the joint consultation here
PIMFA Compliance Conference 2025
Andy Wright, Ombudsman Leader, FOS with PIMFA’s Alex Roberts, Head of Regulatory Policy and Compliance.
PIMFA